Privacy Policy
Our Commitment to Privacy
We are committed to managing your personal information in an open and transparent way in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
Information We Collect
We collect personal information that is reasonably necessary for our business activities, including:
- • Contact details
- • Employment details
- • Educational background
- • Demographic information
- • Course progress and achievement information
- • Financial billing information
Sensitive Information We Collect
- • Identity details and documentation
- • Disability status and individual needs
- • Indigenous status
- • Background checks (e.g., National Criminal Checks)
Website Usage Information
When you visit our website, we automatically collect certain information about your device, including:
- • IP address
- • Browser type and version
- • Time zone setting
- • Operating system
- • Pages visited and time spent on pages
- • Referral sources
This information helps us analyse user behaviour and improve our website experience.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise your preferences and improve site functionality.
We use the following types of cookies:
- • Essential cookies: Required for basic website functionality
- • Analytical/performance cookies: Help us improve our website by collecting anonymous information
- • Functionality cookies: Enable enhanced features and personalisation
You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.
How We Collect Information
We primarily collect information directly from you through:
- • Registration and enrolment forms
- • Web-based systems (online forms, portals)
- • Service delivery records
- • Website interactions and online forms
We may also receive information from third parties such as:
- • Government agencies
- • Australian Apprenticeship Support Network
- • Employers, schools, or guardians
- • Service providers
How We Use Your Information
We use your information for:
- • Providing educational services
- • Managing your enrolment and academic progress
- • Communicating with you about our courses and services
- • Meeting our regulatory and reporting obligations
- • Administrative functions
- • Improving our website and services
- • Understanding user preferences and behaviours
Information Security
We take reasonable steps to protect your information by:
- • Converting information to electronic form as soon as practical
- • Storing data in secure, password-protected systems
- • Restricting access to authorised personnel only
- • Implementing virus protection and backup procedures
- • Securely destroying paper-based records when no longer needed
- • Using encryption for sensitive data transmissions
Disclosure of Information
We may disclose your information to:
- • Government agencies (as required by law)
- • Australian Apprenticeship Support Network
- • Employers, schools, or guardians (where relevant)
- • Service providers who assist in our operations
- • Analytics and search engine providers that assist us in improving our website
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any external sites you visit via links on our website.
Your Rights
You have the right to:
- • Access your personal information
- • Request corrections to your information
- • Request that we delete your information (where legally possible)
- • Opt out of marketing communications
- • Disable cookies (through browser settings)
- • Make a complaint about how we handle your information
Accessing Your Information
To access or update your personal information, please contact our Compliance Manager in writing. We will respond to your request within 30 days.
Making a Complaint
If you believe we have breached our privacy obligations, please contact our Compliance Manager. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or phone 1300 363 992.
Contact Us
For privacy-related inquiries, please contact: Compliance Manager at compliance@montford.edu.au or +61 3 7048 4870.
